FREQUENTLY ASKED QUESTIONS
Shipping, Delivery & Returns
We offer three shipping options:
• Standard usually arrives 5-7 business days
• Expedited usually arrives 2-3 business days
• Express usually arrives 1-2 business days from date of purchase
Orders placed after 10am IST Friday will ship the following week. Orders are shipped on business days only
(Monday-Friday, excluding federal holidays).
The Donation Kit is a folder that will be included in each gift box having all the information required for your loved
one to know about the Donation made on his/her behalf. It includes the following:
• Letter of acknowledgement from the Non-Profit
• Certificate of Appreciation from Humanitive
• Personalised Donation Video QR Code
• Photograph of the beneficiary from the Non-Profit
• Promotional Material from the Non-Profit
• Letter from the CEO – Humanitive
Firstly, you can trust us to provide you with absolute transparency as to the utilization of the donation amount. We
have an MOU in place with the Non-Profits that enables us complete access as to how funds are being used.
Periodically, we conduct surprise visits at the Non Profit to verify the books, go on-ground and meet the beneficiaries
to ensure that your donations were utilized as promised.
Further, we are primarily a gifting platform, where we provide you with the opportunity to gift a donation on behalf
of a loved one, and club this with beautifully curated gift items. We are the first one-stop-shop where you get to
combine these two gifts seamlessly. Hence, we are taking out the hassle of assembling a unique gift like ours.
We transfer 100% of the donation amount to the Non-Profit within 24 hours, so that the Donation Kit can be
created at the earliest and the gift box can be shipped at the earliest.
No, we don’t charge any commission from our Non-Profits, or from the donors on the donation amount. Humanitive
only acts as an intermediary between you and the Non-Profit. All money you choose to put towards a cause is
directly sent to the Non-Profit.
We even pay back credit card fees, meaning if a donor gave ₹100 with a credit card and we got only ₹97, we’d
make up the ₹3 and send the full ₹100 for the concerned Donation Program.
Yes, we can drop ship to your recipient list. Please contact firstname.lastname@example.org for more information.
We accept Payment Modes including Visa, Mastercard, Maestro, RuPay, GooglePay, UPI, Amazonpay, Phonepe, Paytm, Paypal and Net Banking option for 70+ banks.
We also provide multiple bank EMI and cardless EMI options such as Zest Money. Our payment gateway also enables you to choose the “Buy Now Pay Later” option by using Ola Money Postpaid and ePayLater.
In case you want to make changes to the Message Note in the gift box, send us an email at email@example.com or call +919999123229 with your order number and request within 3 hours of placing your order. It will be difficult to accept such requests beyond 3 hours of purchase.
If you forget writing any message, your gift does come with a note that reads, “Enjoy the gift!” with your name at the bottom so the recipient will know who the gift is from.
STILL HAVE QUESTIONS?
Chat with our Humanitive Specialist
Monday-Friday 10am -6pm IST